Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be in the same condition that you received it. Buyer is responsible for return shipping costs. A restocking fee of 30% will apply for all returns. Returns are accepted within a week of delivery.

Depending on the extent of the damage, it may be cheaper to fix it yourself than to have the Studios/manufacturer fix it. If statues do arrive damaged, most Studios/manufacturers do offer free repairs as long as you cover shipping both ways. All items are guaranteed to be in good condition prior to shipping. Self-repair work may be required in the unfortunate event that they arrive in imperfect condition. Resin products are brittle in nature and there is a risk of breakage in the shipping process. Customers can track the number and check for the status of figures in the below link. The cooperative carrier is as follows: SF Express, EMS, DHL, UPS and FedEx. We will arrange a suitable carrier depends on a different country and the size/weight of statues, choose more cheap, high efficiency and safe delivery service to all of the customers.

If an order is cancelled after 72 hours since the order placement, a 30% cancellation fee of the product total payment will apply. If an order is cancelled within 72 hours since the order placement, the cancellation fee is 10% of the product total payment. After that time, we do not accept deposit cancellation due to buyers personal reasons.Ī restocking fee will be applied for all In-stock/Pre-order (Deposit) cancellations. We accept deposit cancellation within 72 hours (begin with the deposit payment time). Those who fail to pay final before the deadline will not receive the products and the deposit is not refundable. The final payment period is usually about one week. Shipping cost will be calculated more precisely after we measure the package to avoid overcharging clients. The final payment should be the rest of the product price plus shipping cost. The deposit can be 30% - 60% of the total product price, depending on different studios’ policies and not including shipping cost.Īs soon as we received the packages from studios, We will message buyers to pay the final payment by means of email, Facebook group and so on. When figures are open for pre-ordering, clients can firstly pay a deposit to secure their products. You can estimate the shipping fee at below Estimate shipping segment by typing your country and zip code under full payment option. Material: PU + Resin, Body and platform with lightsĪll statues have not included shipping cost, Statue shipping calculated at checkout.

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